Current Clients: How to Request Website Support

Need help with your website? Please use the appropriate form below. These forms gather valuable information and distribute to our entire support team, ensuring the fastest possible response. You are always welcome to follow up your submission with an email or a phone call.

Something broken?

To report bugs with site functionality, site outages, and anything else that is broken with your website, use our Support Request Form.

Want to change or enhance your site?

To request changes to existing functionality or request new features, use our Feature Request Form.

NOTE: If you are submitting an urgent request outside of regular business hours (Monday–Thursday: 9a-5p ET; closed on Fridays), please use the form AND call us at 617-914-0404 ext. 4.

Theory One’s 2020 summer schedule:
Mon. June 1 through Tues. September 8
Monday–Thursday: 9a-5p ET
Fridays: closed